How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
User/Business - General FAQ
What types of deliveries do you offer?
Where and when do you operate?
How much does it cost?
What types of items can I have delivered?
What vehicles are available?
See all 17 articles
User/Business - Delivery Support FAQ
Can I change my order once it has been logged?
How do I cancel a delivery?
What if my delivery is outside of your service area?
My item has been damaged, what happens next?
Is my item insured?
See all 8 articles
User/Business - Accounts & Payment FAQ
How can I request a refund?
What payment options do you offer?
I was charged twice/overcharged, what do I do?
Can I add multiple payment options to my account?
Sherpa Drivers - General FAQ
What is Sherpa?
What do Sherpa Drivers do?
How do I apply to become a Sherpa?
How long does it take to get approved?
How many deliveries can I accept as a Sherpa Driver?
See all 12 articles
Sherpa Drivers - Delivery Support FAQ
How do deliveries work?
The address is wrong/incomplete/doesn't exist, what do I do?
When should/shouldn't I accept a delivery?
I've broken or damaged the item, what happens next?
I'm running late for a delivery
See all 14 articles
Sherpa Drivers - Accounts & Payment
How much money can I make as a Sherpa Driver?
Does Sherpa pay for fuel, parking, fines or tolls?
What is my legal status as a Sherpa Driver?
Why do I need an ABN?
When do I get paid for my deliveries?
See all 9 articles