User/Business - General FAQ

What types of deliveries do you offer?
Sherpa is a beautiful app that is extremely simple to use, available on iOS and Android. We guarantee reliable delivery of any item that can ...
Thu, 15 Sep, 2016 at 3:37 PM
Where and when do you operate?
Sherpa is available in Sydney, Melbourne, Brisbane, Adelaide, Perth & Gold Coast. The radius within which we operate for...
Thu, 15 Sep, 2016 at 3:37 PM
How much does it cost?
Delivery fees start at $9.75 and are determined by the distance from pick up to drop off and the size and weight of the item.
Thu, 19 Jan, 2017 at 2:58 PM
What types of items can I have delivered?
Here is a list of common items we deliver: Cakes & Cupcakes Flowers Food Hampers Gifts Hotel concierge items ...
Thu, 15 Sep, 2016 at 1:51 PM
What vehicles are available?
  Sherpa drivers have one of the following vehicles:  car,  scooter/motorcycle,  truck/van push bike Depending...
Fri, 28 Oct, 2016 at 10:36 AM
Who are the Sherpa Drivers?
Sherpa Drivers are part of a crowdsourced community of drivers.  They can be anyone with a vehicle, a smartphone and some free time on their hands: ...
Thu, 15 Sep, 2016 at 2:08 PM
How do you decide who accepts my delivery?
Deliveries are immediately assigned to the best possible Sherpa. There is no “waiting” or “bidding” process. Our dispatch algorithm accounts for several d...
Thu, 15 Sep, 2016 at 2:09 PM
How do I contact my Sherpa Driver?
From desktop website: Log in to your account Head to the 'Current Deliveries' section Click on the ID of the delivery you are i...
Thu, 15 Sep, 2016 at 2:24 PM
Can I request a specific Sherpa?
You cannot request a specific Sherpa at this time.  We will always dispatch your order to the best Sherpa for the job, ensuring your delivery arrive...
Thu, 15 Sep, 2016 at 2:25 PM
Do I need to tip my driver?
The app does not allow you to tip your driver however if you wish to do so, that's fine with us.
Thu, 15 Sep, 2016 at 2:27 PM