User/Business - Delivery Support FAQ

Can I change my order once it has been logged?
If you wish to change the type of item that needs to be delivered but the item in question doesn't require a change in vehicle, you can just conta...
Thu, 15 Sep, 2016 at 3:41 PM
How do I cancel a delivery?
If you wish to cancel your delivery before a Sherpa Driver has picked it up, you may do so from the app or desktop platform in the 'Current deliveri...
Thu, 19 Jan, 2017 at 3:02 PM
What if my delivery is outside of your service area?
We guarantee deliveries for any item that needs to be picked up within a 10km radius of the city (Sydney, Melbourne, Adelaide, Perth, Brisbane and Gold Co...
Thu, 15 Sep, 2016 at 3:04 PM
My item has been damaged, what happens next?
If your item has been damaged during transport, you need to contact us directly and send us: a photo of the damaged item the delivery I...
Thu, 15 Sep, 2016 at 3:06 PM
Is my item insured?
Your item is covered for up to a $1000 value if it is is damaged by our driver during the delivery.
Thu, 15 Sep, 2016 at 3:11 PM
What happens to the item if the recipient isn't available?
If the item can be left unattended at the delivery location, please mention it in the delivery instructions. If the recipient isn't available, the Sh...
Thu, 15 Sep, 2016 at 3:12 PM
What happens if my delivery runs late?
If your delivery takes longer than the requested delivery time, we will e-mail or call you to follow up. If it's late due to our own error, we may de...
Wed, 19 Apr, 2017 at 11:07 AM
Flat Rate deliveries
Volume Same Day deliveries require a minimum of 10 jobs per pickup time. If you do not reach the minimum jobs required for VSDD, jobs will be changed from ...
Thu, 8 Jun, 2017 at 9:03 AM