Sherpa Drivers - Delivery Support FAQ

How do deliveries work?
Once you are signed in to the app, mark yourself as active to see all open deliveries. Make sure your Sherpa notifications are switched on and enable loca...
Thu, 19 Jan, 2017 at 3:04 PM
The address is wrong/incomplete/doesn't exist, what do I do?
If the address is incomplete, always check if there is a tag on the item, most of the time, the full address will be written there. If it’s wrong...
Thu, 15 Sep, 2016 at 5:01 PM
When should/shouldn't I accept a delivery?
Sherpa Drivers are restricted in terms of the number of jobs they can accept simultaneously. When these jobs are going in the same direction or if they ha...
Thu, 15 Sep, 2016 at 5:04 PM
I've broken or damaged the item, what happens next?
Give us a call on 1300 13 77 18 or click the ‘Problem’ button in the app and explain the situation. Depending on the gravity of the situation, we...
Thu, 15 Sep, 2016 at 5:04 PM
I'm running late for a delivery
Call the client to let them know Give us a call on 1300 13 77 18 or click the ‘Problem’ button in the app and explain the situation.
Thu, 15 Sep, 2016 at 5:05 PM
What should I do if the recipient isn't there?
Check the delivery details to see if the user has left a note about what to do in case the recipient is not there.  If the delivery details say it&#x...
Thu, 15 Sep, 2016 at 5:07 PM
How should I handle alcohol deliveries?
As per your contractor agreement, you are required to adhere to the responsible service of alcohol laws (RSA) in a delivery context. Although you...
Thu, 15 Sep, 2016 at 5:11 PM
The item has been picked up by another Sherpa
Give us a call on 1300 13 77 18 or click the ‘Problem’ button in the app and explain the situation.
Fri, 16 Sep, 2016 at 8:57 AM
Can I still accept deliveries outside of business hours or service area?
You are free to accept any deliveries that come through outside of business hours (7AM to 7PM) or service area (10km from the CBD for pickup and 50km from...
Fri, 16 Sep, 2016 at 8:57 AM
The client is not answering
Give us a call on 1300 13 77 18 or click the ‘Problem’ button in the app and explain the situation.
Fri, 16 Sep, 2016 at 8:58 AM