Can I change my order once it has been logged?

If your delivery has already been booked, you can only change/update your delivery if a driver has not been assigned. How?

Website:

• Log in online
• Click 'Current Deliveries'
• Click on the necessary delivery ID
• Click 'Edit Delivery'

App:

• Click 'Current'
• Click on the necessary delivery
• Click the 3 dots on the right side of the page
• Click 'Edit Delivery'

If your delivery has already been assigned, you can only update:

• Item description
• Pickup details
• Delivery details
• Other Instructions
• Reference ID

If you need to update any of the below details, you will need to get in contact with us ASAP via the live chat on our website or give us a call on 1300 13 77 18 so that we can update this right away.

• Delivery Date
• Delivery Time
• Vehicle Type
• Pickup/Delivery Address

If it is the address that needs to be updated, you may be charged a small address update fee.

Please note that your delivery may take longer than expected and the price will be adjusted accordingly.