My item has been damaged or stolen

If your item has been damaged during transport, please contact us ASAP via email.
Email - support@sherpa.net.au

Please make sure your email includes the following information:

• Delivery ID
• Proof of Damages (Photos - high resolution and different angles if applicable) 
• Explanation of the situation
• Copy of invoice showing cost of goods

We will then investigate and should Sherpa be at fault, we will provide compensation for damages up to $300.