What happens if my delivery runs late?

Credit requests must be made within 5 business days of delivery completion

If your delivery takes longer than the requested delivery time, we may decide to credit the delivery costs to your account depending on the following criteria:

Please note that we have a different policy for the below types of deliveries:

• CBD deliveries (POSTCODES 2000, 3000, 4000, 5000, 6000, 7000, 2600)
• 1 Hour deliveries with a delivery distance of more than 5km 
• All deliveries with a delivery distance between 20km-50km