Credit requests must be made within 2 business days of delivery completion
If your delivery takes longer than the requested delivery time, we may decide to credit the delivery costs to your account depending on the following criteria:
Please note that we have a different policy for the below types of deliveries:
- CBD deliveries (POSTCODES 2000, 3000, 4000, 5000, 6000, 7000, 2600)
- 1 Hour deliveries with a delivery distance of more than 5km
- All deliveries with a delivery distance between 20km-50km
WE DO NOT PROCESS CREDITS FOR:
- Deliveries with a delivery distance over 50km
- Special events and public holidays. (Valentine's Day, Mother's Day etc..)
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