How do you decide who accepts my delivery?

We do not decide who is assigned to your delivery. However, we do decide which Sherpas receive your delivery notification.

Deliveries are sent out to Sherpas based on their rating and location. The Sherpa that accepts the delivery first will be assigned.

If you have issues with a specific Sherpa driver and would not like them to accept your deliveries. Please either contact us via the live chat on our website or send us an email - support@sherpa.net.au explaining the issue and we will blacklist the driver from your account.