How can I request a refund?

If you wish to request a refund for a delivery. You will need to contact us via email ASAP.
Email - support@sherpa.net.au

Item Damages/Missing Item:
If you are requesting a refund due to item damages or a missing item, please make sure your email includes the following information:

• Delivery ID
• Proof of Damages (Photo)
• Explanation of the situation

We will then investigate and should Sherpa be at fault, we will provide compensation for damages up to $300.

Late Delivery:
If you are requesting a refund due to a late delivery, please visit our Late Delivery Refund Policy and then get in contact us via email ASAP.

Any request for refund or reimbursement for late deliveries, damages, lost or stolen items will be applied in full as credit in your Sherpa account.