I was charged twice/overcharged, what do I do? Operations June 12, 2018 03:44 Updated Follow If you feel you have been incorrectly charged, please contact us via the live chat on our website or send us an email - firstname.lastname@example.org and we will investigate the issue right away. Related articles Can I add multiple payment options to my account? What payment options do you offer? How can I request a refund? What should I do if the recipient isn't there? What happens if my delivery runs late? Comments 0 comments Article is closed for comments.