What should I do if the recipient isn't there?

Recipient not at delivery address - Authority to leave unattended:

Look for a safe place to leave the item and take a photo through the app. If there is no safe place to leave the item, call the client to ask for permission to book a return delivery. If the client does not answer, you have Sherpas permission to book a return delivery through the app.

Recipient not at delivery address - No Authority to leave unattended:

Call the client and ask for permission to book a return delivery. If the client does not answer, you have Sherpas permission to book a return delivery through the app.

If you are having issues booking a return delivery, please contact us via the live chat in the Sherpa Driver app or call us on 1300 13 77 18.