Why has my account not been approved yet?

If you have not been approved, it is probably due to you not completing all the necessary steps in the sign up process.

• Registration
• Upload Profile Picture / Valid ID / ABN / Bank details upload
• Read the Contractor Agreement + the Onboarding Manual and tick the boxes (under My Account / Profile)
• Pass the online quiz about the Onboarding Manual (must achieve 90% to move to the next steps)
• Complete your background checks and upload your proof of insurance
• Upload your onboarding video

Please allow us for up to 10 business days to review your video.

If you completed all the steps (including your background checks) and your video has not been reviewed after 10 days, please send us an email via support@sherpa.net.au.