Why has my account not been approved yet?

In general, getting approved can take approximately 10 business days depending on how quickly you complete the onboarding steps below:

• Registration
• Upload Profile Picture / Valid ID / ABN / Bank details upload
• Read the Contractor Agreement + the Onboarding Manual and tick the boxes (under My Account / Profile)
• Pass the online quiz about the Onboarding Manual (must achieve 90% to move to the next steps)
• Complete your background checks and upload your proof of insurance
• Upload your onboarding video

If you completed all the steps (including your background checks) and your video has not been reviewed after 10 days, please send us an email via support@sherpa.net.au.