For Wait Time Fees to be applied - please log a request via the Chatbot.
Drivers will be paid $3.00 per 5 minutes they have to wait, after the initial first 10 minutes of waiting at either the pick-up or the delivery point.
As there are multiple deliveries in a run, the rules are a little different if the driver has to wait at the pick-up location. The driver will have 10 minutes for the first delivery and 1 minute for every other delivery in the run.
E.g. If there are 10 deliveries in the run, the driver will not be eligible for wait time fees until after 19 minutes (10mins for 1st delivery, 1 min for each of the 9 other jobs. 10+9 =19.)
Please note that if there are multiple pick ups from a single location, wait time fees only apply to a single order.
It is important to enable location services while completing jobs for Sherpa.
If we cannot verify your location, you may not be eligible for wait times.
All wait time requests will be reviewed before being applied
Please note that false wait time requests can result in a Grade 2 warning.