What to do when the person at the pick-up or drop-off location is aggressive or makes you feel uncomfortable?

It can happen that you arrive at a pick-up or drop-off location and the person seems not to be aware that you were coming and act defensively, rude and/or make you wait. If this happens, it is important to stay calm and contact support, so that we can make sure this won't happen again.

In addition, it can happen that the receiver asks you to enter their house to deliver the items into their home (especially food and beverage deliveries). Please note that Sherpa offers door to door delivery services, so you are absolutely free to refuse entering the recipients home if you are not comfortable with that. 

If the person is aggressive, violent or shows other threatening behaviour, it is important to file an incident report. You can find the report here: https://help.sherpa.net.au/hc/en-us/articles/360017933792-Driver-Incident-Report