1-hour delivery is a premium service for enterprise business moving large quantities with a focus on exceeding customer expectations. Currently, we do not offer this service to all users, but please contact firstname.lastname@example.org for inquiries.
1-hour delivery can be regarded as ASAP delivery, implying that we do not guarantee the 1 hour delivery time frame.
This affects the refund policy for late deliveries, as we do not guarantee them, we (partially) refund late deliveries on a case by case basis. Note that Sydney CBD and other conditions here still apply: https://help.sherpa.net.au/hc/en-us/articles/115002396371-What-happens-if-my-delivery-runs-late-
Cancelled deliveries by user
[suggestion that if we haven't found a driver after 20 min, users are able to cancel delivery for free]
Large items/large item quantity that requires a van
At the moment, we do not guarantee van availability for 1-hour delivery.
Delivery limitations 1-hour:
|Max items||Max item weight (kg)||Total weight kg|