Unfortunately, sometimes incidents occur on the road. At Sherpa, we are committed to ensuring the safety of everyone. If you are involved in an accident, please take the following steps:
- Take the time to ensure that you are okay. If you or anyone else around you requires emergency assistance, please call 000 immediately.
- If possible, move your vehicle to a safe location, away from traffic.
- Once you have safely made it out of harm's way, it is important that you let us know what happened. Contact Support and we’ll guide you through the next steps of reporting the incident.
- If possible we will organise to have any deliveries onboard picked up by another driver.
If you are in any situation where you feel unsafe or injured, please call 000 for immediate assistance.
In the event that you are not able to contact Sherpa support or must be rushed to the hospital. The support team will try to contact the nominated emergency contact person on your account to report and check your status. We can then inform our partner business to let them know of the situation and proceed to sort out the deliveries affected by the incident.
We will keep you in loop for updates regarding resolution via email.