Basics
- Wearing Face Masks/Coverings
- Driver - Contactless Delivery
- Driver health and safety guidelines
- How do I apply to become a Sherpa?
- What do I need to get started as a Sherpa Driver?
- Delivery Types & Timeframes
Driver Profile
- Driver Late Rates FAQs
- Driver Profile Photos
- Troubleshooting your WorkPro login
- How To Provide Proof of Address
- Why has my account not been approved yet?
- Background checks and insurance FAQs
Accounts & Payment
- Sherpa Booster T&C’s (Only applicable in Sydney Metro area)
- Updating GST on Payment Summaries
- How much money can I make as a Sherpa Driver?
- When do I get paid for my deliveries?
- Wrong Item Count
- Sherpa and GST: would you benefit from registering for GST?
Handling Deliveries
- I am no longer available to do a future job I've accepted
- Future Job Reminders
- Where do I find the jobs I’ve accepted for later today and tomorrow?
- What is a Future Job?
- How do I view and accept future jobs?
- Responsible Service of Alcohol (RSA): what to do if the recipient becomes aggressive
Delivery Support
- Age Restricted Non-Alcohol Products Delivery FAQ
- What do I do when I get involved in an accident?
- Driver Fatigue Management
- Can I choose the deliveries I want to do?
- How do Bulk Runs work?
- Driver Safety: Mobile Phone Use