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  1. Sherpa
  2. Users/Businesses

Users/Businesses

General

  • Bulk Runs
  • Bulk import orders from SquareSpace
  • Tracking a Delivery Through Your Dashboard
  • What types of deliveries do you offer?
  • Where and when do you operate?
  • Secure Packaging of Goods
See all 17 articles

Delivery Support

  • How do I contact my Sherpa Driver?
  • How Can the Recipient Track Their Order?
  • Create a Delivery
  • Incorrect or insufficient address details (pick-up or drop-off) provided for a delivery
  • Return Delivery Process
  • Deliveries in the CBD
See all 15 articles

Web Store Plugin - API Documentation

  • Shopify - Sherpa shipping options
  • Shopify - Blockout Dates
  • Shopify - Enable and disable the app
  • Shopify - Delivery calendar date selector
  • Shopify - Sherpa rates not showing up on checkout
  • Shopify - Enable the carrier-calculated shipping service
See all 19 articles

Payment & Accounts

  • Delivery Surcharges / Additional Costs
  • Why did the payment of my balance fail?
  • How can I request a refund?
  • What payment options do you offer?
  • Can I add multiple payment options to my account?
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Sherpa is a technology platform connecting
independent courier professionals with businesses.
7 Days a Week
Deliveries Guaranteed: 7am - 9pm
Customer Service Hours: 7am - 10pm
Phone us at 1300 13 77 18
or email us at info@sherpa.net.au
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