Delivery Support
- How do I contact my Sherpa Driver?
- How Can the Recipient Track Their Order?
- How to log a delivery
- Incorrect or insufficient address details (pick-up or drop-off) provided for a delivery
- Format Requirements Bulk Upload file
- Return Delivery Process
- Deliveries in the CBD
- User Incident Report
- Can I change my order once it has been logged?
- How do I cancel a delivery?
- What if my delivery is outside of your service area?
- My item has been damaged, what happens next?
- Is my item insured?
- What happens to the item if the recipient isn't available?
- What happens if my delivery runs late?
- Flat Rate deliveries
- Driver has arrived at the pickup or drop off and need to wait