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  1. Sherpa
  2. Users/Businesses
  3. Delivery Support

Delivery Support

  • How do I contact my Sherpa Driver?
  • How Can the Recipient Track Their Order?
  • Create a Delivery
  • Incorrect or insufficient address details (pick-up or drop-off) provided for a delivery
  • Return Delivery Process
  • Deliveries in the CBD
  • Wait Times Fees
  • User Incident Report
  • Can I change my order once it has been logged?
  • Sherpa Refund Policy
  • What if my delivery is outside of your service area?
  • My item has been damaged or stolen
  • Does my product have shipment coverage?
  • What happens to the item if the recipient isn't available?
  • What happens if my delivery runs late?
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Sherpa is a technology platform connecting
independent courier professionals with businesses.
7 Days a Week
Deliveries Guaranteed: 7am - 9pm
Customer Service Hours: 7am - 10pm
Phone us at 1300 13 77 18
or email us at info@sherpa.net.au
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